initial communication via computer, standard employment application plus initial battery test; if initial battery test is passed, a date/time of exam will appear to choose of available further test dates; arrival at testing facility begins with universal battery exam; if universal battery exam is passed, a date/time for next job-specific exam is offered to choose from; if this test is passed, then a phone interview is made, or now, possibly a one-on-one interview due to several fios offices opening around the nation; at that point in time, the interviewer will discuss a variety of questions regarding how a problem arised, it was handled, and how it was resolved.