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      UnitedHealth Group

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      Customer Service Advocate Interview

      Oct 3, 2014
      Anonymous employee
      Greensboro, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at UnitedHealth Group (Greensboro, NC)

      Interview

      The hiring process with UHG is rigorous. It is imperative you apply for a position that best matches your skills and qualifications, as the recruiters take great measures in finding appropriate talent for available positions. I started off the application process by applying online. I took the assessment that consisted of a simulator type system that involved a role playing process of the position. You take a few inbound calls, perform data entry while listening to the caller, and choosing (multiple choice) solutions to their questions. About a week after I applied, I received an invitation to complete a Digital Interview that is conducted through a company called HireVue. This was a first for me, and I found it very interesting. It consists of 3 behavioral type questions in which you are given 30 seconds to think of your response, and 3 minutes to answer the question. Before you begin, it will give you plenty of practice questions so you may feel comfortable when the real deal begins. Remember, the recruiters can share this with as many people as they would like. Be professional, smile, do NOT look at yourself talking. Keep eye contact with the camera. Just be YOU! Once I completed my digital interview, 2 days later I received a call from a recruiter wanting to set up a telephone interview. It lasted for about 45 minutes.In the telephone interview, you will discuss your professional background and what you are looking for within the company. You will be asked numerous behavioral questions. My best advice to you is to be prepared for anything. Know why you want to be a part of UHG. Read up on their culture values, mission..It will definitely benefit you and show the recruiter that you have done your homework. At the end of my telephone interview, the recruiter stated she was going to move my application forward in the hiring process, and I would soon be hearing from the hiring manager to set up a face to face. After about a week, I finally heard from the recruiter asking when I would be available for face to face. I received my face to face interview on Thursday, Sept. 18th. The hiring manager brought in a laptop in which she recorded my responses. We talked about previous employment, my skills and qualifications, what I could bring to UHG, what set me aside from other candidates, WHY UHG, along with going over the position and what it entailed. The interview took about 45 minutes to complete. She was very pleasant and made me feel very comfortable while being in "the hot seat". I want to applaud UHG for being so professional and compassionate through this process. I must admit, there were plenty of times I became discouraged, as the process seems to take forever. Especially when you really, really want the job! Just be patient. Great things come to those who wait. Be sure to utilize the resources available to you such as the UHG career website including your job page, reach out to HR Direct for any questions, and also the Live Recruiter Chat. Also be sure to check all of your e-mail folders as some can get caught in the Junk Mail file. The recruiters are more than happy to help you and can usually give some good insight as to where you are in the hiring process. Good luck to everyone!

      Interview questions [5]

      Question 1

      Tell me about a time you had to explain something complex to a customer.
      1 Answer

      Question 2

      Tell me about a time you helped an irate customer and what did you do to handle the situation?
      Answer question

      Question 3

      Name a time you achieved something great in the workplace.
      Answer question

      Question 4

      Why do you want to be a part of UHG?
      Answer question

      Question 5

      Tell me about a time you went out of your way to help a stranger. Why did you do it?
      Answer question
      42

      Other Customer Service Advocate interview reviews for UnitedHealth Group

      Customer Service Advocate Interview

      Jul 8, 2025
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Tampa, FL) in Jul 2025

      Interview

      First step is to apply online on their website, next they will send you an assessment to take if they want to move forward with your application. Some questions on the assessment include listening to customers verifying their names, address, etc. another part it to give your response of most likely or never. Last a personality test, who you are as a person. Once the assessment is complete you wait to see if a recruiter wants to move forward. I have not done the interview process (virtual) yet. However I’m speaking positive about it and have seen some of the questions being asked.

      Interview questions [1]

      Question 1

      Described a different situation you had to deal with and how did you handle it? Why do you want to work at United Healthcare? Tell me about yourself?
      Answer question

      Customer Service Advocate Interview

      Nov 11, 2023
      Anonymous interview candidate
      Houston, TX
      Declined offer
      Neutral experience
      Average interview

      Application

      I applied through other source. I interviewed at UnitedHealth Group (Houston, TX) in Oct 2023

      Interview

      I'm an internal candidate, applying for the Customer Service Advocate Work From Home position. I applied on Oct 26th 2023. There were three parts to this process for Customer Service Advocate. 1. Pre-screen 2. Video Recording of yourself answering questions. 3. Zoom style face to face interview with hiring manager. Here was my experience, the questions asked and some insight. I received an email to complete a pre-interview screening assessment via ModernHire the day after I submitted my application. The assessment has a few steps. 1st listening to 2 or 3 calls where you're supposed to demonstrate your ability to multi-task in a fast-paced setting. On the mock calls you listen for information accuracy and press a button every time the call quality dipped below 90%. 2nd a section you're asked several questions with a drop-down menu of possible resolutions that you are to select to demonstrate how you would react in certain situations. (there are some trick questions try to be the ideal candidate) 3rd segment you're given "either or" personality type options and you're supposed to choose Most or Sometimes. MY ADVICE: Always choose Most, never be on the fence with your response to the presented scenario. After the 3 segments your prompted to answer questions about ability to telecommute, the schedule etc and type I agree or give a reasonable explanation as to why you don't agree. I passed the assessment and received an offer to do the video recording the next day. --------------- The Video OnDemand Interview This is you recording yourself answering STAR method behavioral questions. You're given 120 hours (5 days) to complete, an UNLIMITED number of times to record; the option to logout and log back in without losing your work. So if you can't think of a scenario right away RELAX, use your resources, you've got time. The 1st video is a self-introduction - talk about yourself professionally not personally. **BTW** You'll only be asked to record 3 or 4 questions EVEN THOUGH the screen might say page 1 of 8. This scared me and made me not want to complete it; but it turned out the other questions are just job-related questions like expected pay range, job description etc... I passed my Video onDemand Interview and was offered to interview with the hiring manager. I declined to accept the interview because I found another position that I wanted more with a more ideal schedule than this one. All questions I was asked are below.

      Interview questions [4]

      Question 1

      Tell me about a very difficult problem you have worked on. How did you approach it? What process did you follow to solve it? What other information did you gather to help you solve it? What solution did you select? Did you ask anyone for help? How did that work out?
      1 Answer

      Question 2

      Describe a time when you received feedback that was difficult for you to hear. What was the feedback? What made it hard to hear? What was your initial reaction to this feedback? What did you do next? Why did you approach it that way? Was the feedback useful longer term? Did your performance or behaviors change as a result? How?
      1 Answer

      Question 3

      Tell me a time your were under stress. How did you maintain productivity? How did you address the stress internally?
      1 Answer

      Question 4

      Tell me about a time when you had to deliver bad news (delayed delivery, unavailability, increased cost) or even say “no” to a customer? What caused you to have to deliver this bad news? How did you approach this? Who helped you? 4. How did the customer respond? What did you do next? How did you feel about having to do this? What was the final outcome? What did you learn?
      Answer question
      8

      Customer Service Advocate Interview

      Sep 27, 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      The interview process was very easy, it felt like I was talking with a friend. My advice is to carry the conversation on , let them get to know you.

      Interview questions [1]

      Question 1

      Are you comfortable speaking with older members?
      Answer question
      1