Great process very detailed and focused on past experience and how they can apply in their new position. They try to gauge your ability to ah del escalations as well as learn new skills since there is a lot of software updates that required retraining
I applied through a recruiter. I interviewed at UnitedHealth Group (Concord, NC) in Jul 2014
Interview
Make sure your on time for the hiring process you will not be able to stay if your late. You will have to reschedule. Dress to impress. Smile. Be positive, Listen and be read for every question asked. Go over all material.
I applied online. The process took 2 days. I interviewed at UnitedHealth Group (Jeffersonville, IN) in May 2013
Interview
You will either receive a phone call or email for your interview. After passing a drug test and a couple tests on the computer, (2 typing tests and call center knowledge test) you will have an interview with a coach from the account you have applied for. After that you will either be hired or not hired. Training begins as a class usually a couple weeks later.
Interview questions [1]
Question 1
during the coach interview you will be asked questions dealing with how would you handle situations.