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      Customer Service Representative Interview

      Jul 22, 2017
      Anonymous employee
      Erie, PA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at UPMC (Erie, PA) in Jul 2017

      Interview

      Long, but with ease. I applied June 7th. Got called for phone interview June 15th & had to take an assessment online. Got sent an email stating they'd like to continue with me so I then scheduled an in person interview for June 22. It was a group interview. A room full of interviewers and we were called 1 by 1 and asked a few questions, it was about 45 minutes total. The questions weren't too hard, but average. There seemed to be some very qualified looking people so i thought the odds were against me. I got called back 6 days later, June 28 to tell me I was hired. I had to have a drug test, health screening, background check & reference checks & was given a start date of July 24. The entire process took almost 2 months.

      Interview questions [1]

      Question 1

      Name a time that something at work changed, tell me what it was & how you handled it? What did or didnt you like about it?
      Answer question

      Other Customer Service Representative interview reviews for UPMC

      Customer Service Representative Interview

      Feb 19, 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at UPMC in Aug 2025

      Interview

      Interview was via zoom with two people. Asked very standard questions, lots of scenarios like: how would you handle a difficult team member/customer, I knew I wasn't going to get a call back because they ended the interview praising me for trying to interview for a field I didn't currently work in and that they had other internal candidates left to interview.

      Interview questions [1]

      Question 1

      How do you prioritize your daily tasks.
      Answer question

      Customer Service Representative (CSR) Interview

      Mar 26, 2024
      Anonymous interview candidate
      Latrobe, PA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UPMC (Latrobe, PA) in Feb 2024

      Interview

      The interview process was okay, in terms of the procedure, although I immediately got the feeling that the interviewer did not care for me and her negative reactions to my responses left me unable to focus

      Interview questions [1]

      Question 1

      Tell me a time when you had to handle a difficult situation with a customer.
      1 Answer

      Customer Service Representative Interview

      Sep 29, 2022
      Anonymous interview candidate
      Pittsburgh, PA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at UPMC (Pittsburgh, PA) in Aug 2022

      Interview

      They call and email to set up in-person interviews. Satisfactory experience with staff, they are knowledgeable and can answer any questions. Nothing was left to the imagination if the communication flows.

      Interview questions [2]

      Question 1

      Salary requirements, and job experience.
      1 Answer

      Question 2

      I was asked about my qualifications.
      1 Answer

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