I applied online. The process took 1 week. I interviewed at UKG (Atlanta, GA) in Aug 2018
Interview
The interview process went smooth and fast (8 days total from initial contact to receiving an offer), especially with the amount of stages involved (four total: phone screen, skype, assessment, and in-person panel interview). Judging from the negative interview reviews, it seems that the main factors that affect the experience are the position, location, and recruiter/hiring managers.
Everyone involved in my interviews made it a positive experience, especially my recruiter, Helaine Parham. She was extremely personable, responsive, and provided great feedback through the interview process--the best recruiter I have worked with so far. Our interaction played a big role in deciding whether or not I was going to accept the offer.
Do your research on their Glassdoor page and company website to get a feel for how your interviews will possibly turn out. They asked standard questions relating to your customer service experience and about your knowledge on the company/position.
Interview questions [1]
Question 1
Describe a time you went above and beyond for a customer.
The interview process is too long. Had to do phone interview, a test, and 2 panel interviews. I do not believe the pay is enough for such a long hiring process.
Interview questions [1]
Question 1
What are some missed opportunities in your previous company.
I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Jul 2020
Interview
Received a call from a recruiter and was invited to complete a Hirevue interview. Although it was different from what I expected I liked the fact that I could do the interview at whatever time was convenient for me. It does feel a bit awkward just recording your answers and sending them off but I think it's part of the appeal. It throws you off a bit to see how you handle it. The questions are your typical customer service questions and you don't need to use the full time to answer them. You also have 2 chances to record your answers but I usually submit my first attempt because I find it comes off less rehearsed and as natural as talking to yourself can be. After you send your answers it asked to complete some "brain teaser" still activities that were simple to figure out. It took at most 30-40 mins to complete the recording and the activities all from the comfort of my house. I was selected for a virtual panel interview afterward with the managers that I would be working with which is just you would expect.
Interview questions [1]
Question 1
Examples of negative customer experiences turned positive. Examples of conflict resolution in the workplace.
I applied through a recruiter. The process took 1 week. I interviewed at UKG (Weston, FL) in Jul 2020
Interview
The whole process was amazing. My recruiter, Tina, was excellent!!! She updated me on the process, gave me a pep talk before the interview, and offered me the position the day I interviewed. The whole process was quick and enjoyable. Tina was super personable and it made the process fun! The managers that interviewed me were super nice, personable, and very well spoken. Make sure to dress to impress! They noticed my suit and tie real quick. I used to be a Temp Employee for Rapid Response and was placed in a permanent position shortly afterwards through the Rising Stars Program. I think everyone should be a part of this wonderful program to learn customer service and account management skills in the world leading HR/Payroll company. Go Ultimate!
