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      UKG

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      Customer Support Specialist Interview

      Dec 9, 2016
      Anonymous employee
      Saint Louis, MO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at UKG (Saint Louis, MO) in Dec 2016

      Interview

      The interview process consisted of a phone screen with a recruiter, a 30 minute face to face interview, a 45 minute assessment, and a 30 minute Skype interview. The process only took a week and I received the offer the day of my Skype interview. The recruiter I worked with was great. Very helpful and kept me informed throughout the entire process. Everyone I met with from the company was extremely nice and made me feel at ease while interviewing. I can't wait to be part of this awesome company!!!

      Interview questions [1]

      Question 1

      What do you know about Ultimate Software? Tell me about a time you went above and beyond for a customer? What would you do if you had a coworker who wasn't pulling their weight? How would your coworkers describe you?
      Answer question
      9

      Other Customer Support Specialist interview reviews for UKG

      Customer Support Specialist Interview

      Aug 17, 2018
      Anonymous employee
      Atlanta, GA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at UKG (Atlanta, GA) in Aug 2018

      Interview

      4 step interview: 1) 20 minute phone interview with Recruiter 2) 20 minute Skype interview 3) Analytics test 4) Panel interview with 2 managers, Make sure to have question to ask them or it'll be a very quick interview.

      Interview questions [3]

      Question 1

      What would you say is your biggest weakness?
      Answer question

      Question 2

      Where do you see yourself in 3 to 5 years?
      Answer question

      Question 3

      What does a frustrating day look like in your current role and what do you do to make the day better?
      Answer question

      Customer Support Specialist Interview

      Dec 9, 2016
      Anonymous employee
      Saint Louis, MO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at UKG (Saint Louis, MO) in Dec 2016

      Interview

      This was an amazing interview process. Extremely seamless. I had a talent acquisition specialist who led me through the entire process and gave me tips along the way. Every person I met seemed to really be cheering for me. There was an initial phone interview with the talent specialist, a one on one in person, an analytical assessment test, and then a panel interview over Skype with two people. The assessment test was a lot of percentage questions and word questions where you had to determine what word was closest in meaning or the most opposite of a word. There was also a few problem solving "riddles". It is timed, so manage that well. All in all, it seems like they have put a lot of thought into the interview process to pick the best candidates that will fit their culture. I enjoyed knowing they were confident in making decisions because they had spent enough time truly getting to know you.

      Interview questions [5]

      Question 1

      Tell me a time you had to use your analytical skills.
      Answer question

      Question 2

      If someone on your team isn't pulling their weight, what would you do?
      Answer question

      Question 3

      What would your current team say about you?
      Answer question

      Question 4

      Tell me about yourself.
      Answer question

      Question 5

      Tell me what you know about the Rising Star program.
      Answer question
      1

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