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      Touchstone IQ

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      Customer Service Representative Interview

      Sep 21, 2020
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Touchstone IQ (New York, NY) in Sep 2020

      Interview

      Initial interview was conducted over the phone with 2 people that I would be working under. I had been reached out to set up the interview from Indeed's positing of the position. The interview was kind of backwards, in that they let me ask all of my questions first and then asked me more questions about my experience and interest. I was told at the end of the interview that they were looking to fill the position quickly and would reach out within a week. I never heard a response back. No phone call. No response to an email asking for an update. There wasn't any "no we are moving on with someone else". Unprofessional in my opinion. At the very least follow up with someone that you have chosen another candidate.

      Interview questions [2]

      Question 1

      What is your experience with energy benchmarking and portfolios?
      Answer question

      Question 2

      Are you comfortable with the given requirements?
      Answer question

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