Good. In depth. Relevant. Role plays. Lots of questions. Scenarios. Need to have examples of a. Situation you have handled and experienced. Customer service is important for this travel role. Knowledge is also a huge benefit
I applied online. The process took 4 weeks. I interviewed at Thomas Cook (Warrington, North West England, England) in May 2015
Interview
Phone interview, followed by face to face interview with 2 senior managers, Very relaxed atmosphere felt genuine interest from interviewers and assessed skill set. Did feel like I was being sold the job as desperate for staff
Interview questions [1]
Question 1
How would you deal with an underperforming member of staff