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      The Zappos Family

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      The Zappos Family interviewsThe Zappos Family Customer Loyalty Team Member interviewsThe Zappos Family interview


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      Customer Loyalty Team Member Interview

      May 28, 2015
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at The Zappos Family (Las Vegas, NV) in May 2015

      Interview

      I applied online(didn't becomes an insider). Took about a week until I was asked to take 3 assessments(call center simulation, knowledge assessment and personality assessment). Maybe a week and a half later I was asked to do a video interview with 4 questions. After that, maybe a few days, they asked to schedule a Skype interview with the recruiter and another manager. It took place yesterday (about 2 weeks later) and I was offered the position today...contingent upon a background check and employment verification.

      Interview questions [1]

      Question 1

      We frequently have parades going on in the call center...if you had to start a parade what kind would it be and how would you get people to join?
      1 Answer
      4

      Other Customer Loyalty Team Member interview reviews for The Zappos Family

      Customer Loyalty Team Member Interview

      Sep 13, 2021
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at The Zappos Family (Las Vegas, NV) in Sep 2021

      Interview

      Pretty simple online process with a few Video interview questions and 30 multiple choice/ roleplaying. Actual interview was a little over an hour long. Pretty laid back asking lots of questions about your personality. Make sure you study the company and learn their core values and culture.

      Interview questions [1]

      Question 1

      Describe your most difficult customer experience
      Answer question

      Customer Loyalty Team Member Interview

      May 13, 2021
      Anonymous employee
      Las Vegas, NV
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in May 2021

      Interview

      Interview was about 2 hours long. Very laid back and comfortable atmosphere. Kind of a good cop bad cop set up with two supervisors so they can both get to know you personally and make sure you would be a good fit for the company from a technical standpoint.

      Interview questions [1]

      Question 1

      Standard interview questions, but very much catered to your experiences and previous work history. One role-play scenario.
      Answer question

      Customer Loyalty Team Member Interview

      Mar 23, 2018
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Difficult interview

      Application

      The process took 4 weeks. I interviewed at The Zappos Family (New York, NY)

      Interview

      Do not waste time unless you know somebody who works there. What ever you do do not act like you have any sense. Be a complete wierdo, also if well spoken dumb it down. If you are not a wierdo or socially awkward you will not be hired. If you are honest you will not be hired. Quilifacations mean 0 which is fine. So if they think you are not hipster or bit too well dressed, in shape or too attractive you will not get job. Also to note long process so factor that in. They give standard pr bs email apply in 6 months. People have bills get a grip.

      Interview questions [1]

      Question 1

      Zombie apocalypse what would you do.?
      Answer question
      1