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      The Zappos Family

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      Customer Service Representative Interview

      Mar 11, 2021
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in Mar 2020

      Interview

      Before getting to the interview you have to pass the assessment. The interview for me was with two team members and it was professional and casual at the same time. The interview was fun but man they gave me a nightmare scenario to run through in a funny stress teasing way. Overall great process and I had fun and it almost lasted 2 hours.

      Interview questions [1]

      Question 1

      Do you see yourself as more of a leader or follower? Tell me about a conflict that you had to resolve by yourself? What exactly drew you in to wanting to apply here?
      Answer question

      Other Customer Service Representative interview reviews for The Zappos Family

      Customer Service Representative Interview

      Feb 24, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at The Zappos Family

      Interview

      I have filled out a application online. They sent me an email for interview. They do robotic phone screening. They sent me a rejection email. It was a waste of time .

      Interview questions [1]

      Question 1

      Star questions on robotic phone screening
      Answer question

      Customer Service Representative Interview

      Dec 5, 2017
      Anonymous interview candidate
      Las Vegas, NV
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at The Zappos Family (Las Vegas, NV) in Oct 2016

      Interview

      I was really excited to finally get a one on one interview with Zappos. When I got there, I was interviewed by an older women and male. They both were professional and nice. They started off talking about themselves and then asked me to describe myself. Then shortly after the questions became more aggressive and they continued to have me follow up with another question. I felt like none of my answers were ever good enough for them. They stared at me with a blank expression. They kept having me change my answer for something else. It felt more of a integration than an interview. I felt so stressed out, I wasn’t comfortable. I really tried to be myself, the goofy easy going but professional employee I can be for them. The interview got worse I left crying. I can seriously say this has been the worst interview I’ve ever experienced. I have friends that work at that company and they constantly tell me how amazing their staff and job is. I was so excited to be there and I really wanted to prove to them I can be apart of the team. No matter what I said they shut everything down. I hate to bash anyone or any company but people should know that some places aren’t what they seem.

      Interview questions [1]

      Question 1

      You had a customer that received the wrong shoe size what would you do?
      1 Answer