In the interview, I was asked "How did you resolve a hard customer service experience?" There are two rounds of interviewing to get this role. The first is with HR and the second is with a different set of individuals.
Interview questions [1]
Question 1
How did you resolve a hard customer service experience?
I applied online. The process took 4 weeks. I interviewed at The Met
Interview
There were three rounds of interviews, first with HR, then with the direct supervisor, and lastly with the head of team. The whole process took a little over one month.
Interview questions [1]
Question 1
How do you handle times of high workload and time of low workload?
The interview process was intense. I had to come in for 3 different interviews. I also had to take a written test. And after that I had to take a practical exam to get into the union.
Interview questions [1]
Question 1
They asked me how do I handle high pressure situations
