I applied online. The process took 3 weeks. I interviewed at The Guinness Partnership (Manchester, England) in Sep 2020
Interview
The first interview was a 'video voicemail' the second 'assessment centre' was on the phone. Awful from the start - questioned like I was applying for the MI5 with every little thing scrutinised. Awkward silences after every question
Interview questions [1]
Question 1
Describe a time you have messed up and what you did to resolve it
I applied online. I interviewed at The Guinness Partnership (Oldham, England) in Sep 2018
Interview
COMPLETE DISGRACE. Interviewer was very rude and wanted an explanation as to why i was 4 minutes late. When i explained to him that i was not being let in by the barriers outside in the car park he just completely ignored me as if to say i had no explanation.
Interview questions [1]
Question 1
Make you jump through hoops for a poxy call centre job.
I applied online. The process took 2 weeks. I interviewed at The Guinness Partnership (Oldham, England) in Jan 2018
Interview
Competency based interview with two Customer service managers. A telephone based role play with a distressed customer and a written test. Was a fairly straightforward interview, the interviewers were both very nice, professional but friendly and gave me time to think of my answer and probed for further detail where required.
Interview questions [1]
Question 1
Describe a time when you gave good customer service
