I applied online. The process took 2 weeks. I interviewed at The Cigna Group in Sep 2013
Interview
Application and hiring process is completed on the computer mostly. (Except for the interview.) I applied through a job website, and received a phone call for a phone interview a week or so later. I was then asked to do a 2:1 (Interviewed with two managers.) interview a week later.
Then when I went to the interview, you waited for the manager to call your name. (Expect many others to be there too.) Allow yourself a good hour and a half for this process.
Received offer on the phone, and was told in a couple of days, I'd have to take a drug test and complete/pass a background chec to maintain the offer.
You'll need a computer and internet to complete the rest of on-boarding process.
Interview questions [1]
Question 1
Describe a time in which you may have over-looked a detail or details that may have created a problem for a customer, how did you figure out the issue, how did you resolve the issue, and what did you learn from the issue?
A long of Interview process that begins with an initial screening call then another interview that's more extensive etc. and Pre-employment process takes a bit of time with the background checks which is very extensive from my experience
I applied through an employee referral. The process took 1 week. I interviewed at The Cigna Group (Bengaluru) in Apr 2026
Interview
I was referred through a friend.
And on the next day i had to give the in office interview.
I was fully prepared and the interview went very good. the interviewer was impressed by my answer and it was evident enough.
by the end of the interview the interviewer did ask me about the person who refer me and about the CTC that i last had in my previous organization. and just then Interviewers face went low and he became serious for no reason. though he was talking to me professionally, but he was a bit skeptical and was asking me unnecessary question that was not even related to the role or the process.
Later the only reason why they rejected my application was because my previous package was higher then what they had a budget for this role.
I agreed with the offer, but still they were concerned as the the interviewer had a very off mindset with the person who referred me.
and without giving any feed back, they just kept an email stating that my profile doesn't aligns with the requirement.
and technically i have 4+ years of experience in Customer Consultant for B2C, B2B and C2B customers with SaaS and Telecom tools.
I felt very bad, as they really bought there own personal agenda in between a candidate and the job the candidate is applying for.
I had a phone screen with a virtual interview it was easy and more of a get to know you interview. The interview process was an easy process. she only asked me 5 situational questions
Interview questions [1]
Question 1
Describe where you encountered a difficult customer how did you handle it?
