Beware before you apply: Do not waste your time like I did with this interview process. It is easy, but pretty lengthy and you will not start out this job with anything over $14/hr even if you are well qualified for more.
I will start out with the positives.
Andrew, the VP of the company and hiring manager is very nice and means well. I do like that the job is remote and that the interviewing process is easy.
Unfortunately, the rest of this review is not positive. Firstly, they will claim you can make $14-19/hour. This may be true to an extent, but you will absolutely not receive more than $14 at hire. Any extra money you make is commission. This is really a glorified sales job that they have disguised as meaningful coaching. Instantly felt scam-ish. Or at least dishonest.
Secondly, the hours are really all over the place. Every other day has different hours, you have full days, half days, and guaranteed weekend hours. They say it's a 5 day workday, but really it's 6 days with 2 half days.
Lastly, the CEO is extremely unprofessional and I was instantly turned off the job once I had spoken with him in the interview process. He starts of the interview by saying that "snowflakes need not apply" meaning, if you are emotional at all, do not come to work for him. Which typically wouldn't be an issue with me, I have worked many years in customer service and have developed a tough skin. However, I could instantly tell this job was going to be extremely emotionally demanding. The CEO will sit there and correct how you pronounce words, and will tease you (but honestly, it's more of a "playful" beratement) until you get every inflection right. He also mentions that he records every employees calls and listens to them weekly to coach you on your calls extensively. He is extremely micromanaging. Having been in several abusive work situations before, this raised a million red flags for me.
The strangest part of the interview is when he asked me to read a script he had written, where I would roleplay as the employee on the phone and he would roleplay as the customer who called. He had me ask the "client" (him) a question about whether he was interested in a school, and his response as the client was to say "oh yes, I run a m*th (drug) lab in that area, and I think I went to the school to apply, but I don't remember because my brain doesn't work very well."
By far the strangest and most unprofessional job interview I've ever had, which was a shame because Andrew the VP seemed very nice to work with.
Ultimately I made it to the third interview but did not receive a call back because I asked why I could not start the job at $18 an hour, seeing as I was well qualified for the job and the CEO and the VP had really liked me. Remember, when applying for a job, always ask for what you are worth! If they don't respect paying you fairly upfront, and make you want to jump through hoops to get paid the fair amount -- red flag, run!
At the end of the day, if I had received a final call back, I would have declined the position. I was really turned off after the CEO interview but decided I would try out the job if paid $18/hour MINIMUM for the amount of emotional labor I'd be performing, even as a well qualified candidate. Once I heard that I would be starting at $14/hr, that was the end of it for me. I have found a similar job that is playing me $18/hr plus full benefits and stable hours with no weekends.
Know your worth!
