I applied online. I interviewed at TIAA (Lewisville, TX) in Jun 2017
Interview
Wasn't long, about 20 to 30 minutes. Went well they asked a lot of general questions. They focused a lot on customer service. I was interviewed by 2 people. Pretty easy interview if you have a great personality and can explain experience with customer service.
Interview questions [1]
Question 1
Name a time you were given an assignment and it was due by the end of the day. How did you go about finishing in a timely manner?