First step is HR interview > Case Study > User interview with Senior Manager and Director > Attitude Test > Offering
Mainly ask about your experiences, salary, past projects, whats your expectation, what are platform you've been used
I applied online. The process took 4 weeks. I interviewed at Supermom (Singapore) in Nov 2024
Interview
I applied via LinkedIn and was initially contacted via WhatsApp with questions about my work permit. After explaining that my visa didn’t require sponsorship, I didn’t hear back for two weeks. I followed up and then received an invitation to interview with the hiring manager within two days.
The interview itself was conversational. The hiring manager shared details about the role and its challenges and asked a very few questions about my past experience. The interview lasted around 30 minutes and was followed by a written assignment.
Areas for Improvement:
1. Assignment Scope and Transparency – The assignment focused on a current company problem. While I understand it’s meant to assess the candidate's thought process, a hypothetical scenario or a disclaimer clarifying that it wouldn’t be used would feel more respectful. Without this, candidates might feel the company is simply gathering free ideas from job seekers.
2. Provide Feedback or Updates – I followed up twice: once for a general update and once specifically for feedback on my assignment. I received a response about the update, with a timeline for when I’d hear back, but never received further communication. For the feedback request, I received no reply, although I was asked to submit the assignment in a docs format “for feedback and collaboration purposes,” but in retrospect...oh well. I understand the team may be busy, but timely updates and constructive feedback would help candidates feel more respected and valued in the process.
I applied through other source. I interviewed at Supermom
Interview
I recently had an unpleasant experience during the interview process at Supermom. After the interview, they seemed eager to proceed, repeatedly chasing me for reference check details and payslips. Despite this, things took a frustrating and disappointing turn.
The company ultimately cited concerns over my "job jumpiness" as the reason they couldn’t proceed with the offer approval—this was especially frustrating because this issue had already been discussed and addressed during the interview process. It felt like a last-minute excuse rather than a genuine concern.
What was even more disheartening was that they didn’t even bother to give a courtesy call to me when the offer fell through. I had to reach out to the HR for clarity. Her response was unprofessional and vague, as she initially couldn’t clearly explain why they failed to get business justification for my compensation or why the offer approval didn’t go through. The lack of communication and transparency was incredibly disappointing.
Overall, the process felt disorganized and disrespectful to candidates’ time and effort. I wouldn’t recommend applying unless you’re prepared for a similar frustrating experience.