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      SpaceX

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      Customer Service Associate Interview

      Jan 13, 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at SpaceX in Dec 2020

      Interview

      You check in with security. The recruiter comes out to get the group of candidates . They then give you a tour of the facility..then put in a room alone with 3 interviewers. Lots of situational questions being thrown at you from each interviewer. The whole process felt very rushed.

      Interview questions [1]

      Question 1

      Name a time you went out of your way for a customer.
      Answer question
      1

      Other Customer Service Associate interview reviews for SpaceX

      Customer Service Associate Interview

      Oct 3, 2023
      Anonymous interview candidate
      Hawthorne, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at SpaceX (Hawthorne, CA)

      Interview

      It was the 2nd interview and in person. Had to wait in the outdoor smoking area for 45 mins because of their communication error. For such a high expectation for excellent candidates who are devoted to 10-12 hrs, that was a red flag and quite displeasing. Of the 3 people involved in the process 2 where very professional, empathetic and hospitable.

      Interview questions [1]

      Question 1

      Tell me a time you made a mistake and how did you handle it.
      Answer question

      Customer Service Associate Interview

      Jun 22, 2022
      Anonymous interview candidate
      Hawthorne, CA
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at SpaceX (Hawthorne, CA)

      Interview

      This was probably the worst interview I've been on. When I arrived I received a tour of the facility which was really nice, when walking up to the interview room, My recruiter told me if I didn't get another same day interview, I wasn't getting the job. I was interviewed by two people, the man kept muting his mic and laughing with his coworkers, and the lady kept stuttering It seemed like she didn't know how to answer my questions. When I left my recruiter told me to email me if you don't hear from me .It was very unprofessional.

      Interview questions [1]

      Question 1

      Basic Questions. why do you want to work here? what do you know about starlink?
      Answer question
      2

      Customer Service Associate Interview

      May 25, 2022
      Anonymous employee
      Hawthorne, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SpaceX (Hawthorne, CA)

      Interview

      Interviewed with SpaceX at the end of 2021. The whole process took over 2 months, went through 6 rounds of calls + had to submit summary of achievements. Each call was about 30min and some got rescheduled last minute. Overall it was a good experience, but the whole process could be much shorter. Would recommend to bring up your compensation package expectations in the later rounds, to avoid unwanted surprises.

      Interview questions [1]

      Question 1

      Lot of behavioral questions. Definitely prepare details of your accomplishments and show enthusiasm. Everyone seemed friendly and laid back.
      Answer question
      3