I dropped off a resume and was contacted to come back for an interview a few hours later. The manager cut the interview short because she was getting a good vibe from me, and immediately took me to the back to start filling new hire paperwork. No offer letter or contract yet as she still had to confirm my position title with her DM, but told me I'd hear back within the week. 10 days later a random number adds me to a WhatsApp group-chat that appears to be for the store's staff, introducing me as the new Assistant Manager, set to start work the next day. When I reached out to that number asking a) who they were and b) where my offer letter was, it started a two-hour back and forth of WhatsApp messages and phone calls where the new manager (the one who hired me had just quit three days previous) told me SoftMoc does not give out offer letters or offer employment contracts. She then refused to send me an email from the store's address stating the bare minimum for my records (i.e., my position title, pay rate, expected hours, etc.). At that point I was so suspicious that I told her I would not be coming in on Monday, and after trying to pressure me into accepting the non-offer, told me I needed to send an email to the store so they could document me declining the offer. No clue what kind of under-the-table stuff they were trying to pull with me, considering as far as I'm aware it's illegal in Ontario to not provide an offer letter, but I luckily removed myself from the situation before I had to deal with anything like wage theft.

good and easy interview. go over basic customer service skills and ask questions about team work and day-day situations. Check your confidence levels too so be calm and natural and keep a gentle smile on your face throughout the interview process and only one round.