First had a Phone Screen with Office Manager Second had a Phone Call w/ Head of Support Lastly had an In-person w/ approximately six people from company. First round was with people from the customer experience team. Second round was with the head of customer support. Third round was a culture fit session with two people from company. Last was with the CEO.

The interview process consisted of an initial phone screen and then on site interview that was broken down into three parts: a behavioral/experience talk, joint problem solving task, and a get to know you chat. The behavioral/experience portion asked the standard interview questions. The joint problem solving task was to test your analytical skills. The last portion was to see if you are a good cultural fit. The role should be a health insurance broker rather than a customer support specialist because you have to have health insurance knowledge. The co founder is someone you would not want to work with, not a friendly person.