I applied through an employee referral. The process took 2 weeks. I interviewed at SimplyInsured (San Francisco, CA) in Sep 2018
Interview
I was referred by an employee, submitted my materials, and then heard back from recruiting within two weeks. Had an initial phone screening, and was then invited for an interview that lasted a few hours and consisted of three parts - hypothetical questions/get to you know, problem-solving, and then culture conversation and lunch.
The problem solving can be a bit confusing and felt high pressure. The hypotheticals and the culture lunch were much easier and comfortable. I thought I did poorly on problem-solving and didn't think I would get an offer, but was offered a job before I left the office. Overall, the team was friendly and welcoming - take any of the intensity you may perceive with a grain of salt - if you have basic common sense and prioritize customers/customer experience, it will serve you well.
Interview questions [1]
Question 1
Tell us about a time you attempted something and failed?
I applied online. The process took 2 weeks. I interviewed at SimplyInsured (San Francisco, CA) in May 2019
Interview
First had a Phone Screen with Office Manager
Second had a Phone Call w/ Head of Support
Lastly had an In-person w/ approximately six people from company. First round was with people from the customer experience team. Second round was with the head of customer support. Third round was a culture fit session with two people from company. Last was with the CEO.
I applied online. The process took 1 week. I interviewed at SimplyInsured (San Francisco, CA) in May 2019
Interview
Three rounds of interviews. First phone screen really straight forward. Writing prompt then three round onsite interview. There is problem solving section that was a little challenging but they arent critical on the right answer more seeing thought process and ability to take direction, ask good questions.
I applied online. I interviewed at SimplyInsured (San Francisco, CA) in Oct 2018
Interview
The interview process consisted of an initial phone screen and then on site interview that was broken down into three parts: a behavioral/experience talk, joint problem solving task, and a get to know you chat. The behavioral/experience portion asked the standard interview questions. The joint problem solving task was to test your analytical skills. The last portion was to see if you are a good cultural fit. The role should be a health insurance broker rather than a customer support specialist because you have to have health insurance knowledge. The co founder is someone you would not want to work with, not a friendly person.
Interview questions [1]
Question 1
I'm going to give you three customer email scenarios and you have to respond with what you would say to them.