I applied online. The process took 2 months. I interviewed at ShopBack (Singapore) in Nov 2021
Interview
Very slow process. Took almost 2 months before offer was sent. Interviewed with HR, as well as 3 others including GM, who I spoke to twice. Interview process was fairly easy. No weird questions
I applied through a recruiter. The process took 2 weeks. I interviewed at ShopBack (Singapore) in Jan 2022
Interview
There is a a total of 5 rounds:
1. Talent Acquisition initial chat
2. Interview with Department Head
3. 3-page assignment about the role
4. In-person review with Department Head
5. Interview with country head
Interview questions [1]
Question 1
What do I think of Shopback product and my thought process on scaling it.
I applied online. The process took 1 week. I interviewed at ShopBack (Singapore) in Feb 2020
Interview
Received a phone call a day after applying for the role online for a phone screening. Thereafter, a case study was sent across to be attempted in 2 days. Upon sending the attempted case study back, a f2f interview was scheduled with several questions to prepare for.
The interview mainly touched on the questions asked in the email which I was asked to prepare for. It seemed like they were fishing for ideas as the interview wrote down notes on anything I suggested that seemed plausible in their strategy.
They did not get back after the interview which I find disrespectful and the hiring process speaks volumes about the company. If they expect candidates to put in so much effort for their interview, the basic courtesy they ought to have would be to get back to the candidate on the application status even if it's a standard rejection template.
I've heard of people who have gone for interviews with stellar experiences and sing praises of the company even if they did not get an offer. Very disappointed and guess who won't be supporting the company's products anymore?
Interview questions [1]
Question 1
1. What new ways will you use to target these users and infiltrate their user journey? How will you engage them to refer their friends to come try ShopBack GO?
2. Beyond online ShopBack base, whom else will you target and where will you seek the next group of conversion? What channels will you reach them at?
3. Beyond awareness, what are some challenges you think ShopBack GO faces in the user landscape of e-payment and loyalty/rebate programs in Singapore? Pick some and talk about how we can resolve them.
4. Beyond awareness, what are some challenges ShopBack GO faces with our merchants? Pick some and talk about how we can resolve them.
