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      Senior Support Account Manager Interview

      Feb 22, 2022
      Anonymous interview candidate
      No offer
      Neutral experience

      Other Senior Support Account Manager interview reviews for ServiceNow

      Senior Support Account Manager Interview

      Apr 28, 2025
      Anonymous interview candidate
      Orlando, FL
      No offer
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ServiceNow in Dec 2021

      Interview

      I first had an interview with HR. Then she organized a zoom call with 2 of the team members. The first part of the interview was about me presenting myself with the given questions. The second part of the interview was a roleplay, in which the team members acted as customers and I presented them a pre-defined monthly report. They challenged me with their questions and checked my responses. Eventually, we had a Q&A session. In general, the interviewing was pleasant and fun but I really didn't like the way I got the negative response as it was super general, and did not give me actual feedback on what I was missing or needed to improve. For such a specific job definition, I would expect more specific feedback for rejection as the interview felt quite positive to me.

      Interview questions [1]

      Question 1

      What would you do if 3 of your clients had an escalation at the same time?
      Answer question
      1
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ServiceNow (Orlando, FL)

      Interview

      Phone interview - the interviewer called me about 15 minutes late and was clearly distracted during the interview. I could hear their IM pinging over and over so clearly they were in the middle of something, but unfortunately they were not listening to anything I was saying, which was disappointing.

      Interview questions [1]

      Question 1

      Why are you interested in this role?
      Answer question

      Senior Support Account Manager Interview

      Jan 22, 2024
      Anonymous interview candidate
      Amsterdam
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ServiceNow (Amsterdam) in Feb 2023

      Interview

      The interview was quite challenging, but interesting in a way. Feedback was never received, even though sent few follow-up emails to the recruiter afterwards. Values that the company portray are not shown in their actions towards potential candidates.

      Interview questions [1]

      Question 1

      Technical questions that could potentially challenge you at work
      Answer question
      1