I applied through an employee referral. I interviewed at ServiceNow
Interview
I have applied for the senior product manager position through referral and had a great match with the job requirement. I was called for an interview at ServiceNow office. It was a great experience from the way my details were collected at the reception to the interviewer all set to meet me. It was truly tech-enabled process. As a Product Manager, I was really impressed with the experience that was created.
First round was a face to face interview with the engineering director and had an excellent discussion. He told me that he was impressed with a few of my answers and even asked me about my notice period. This gave me a lot of hope. I was scheduled to talk to a PM from US who interviewed me via video call late IST time. The interview went on well except for a couple of questions. Like any candidate, I too felt I could have done better. I was told that they will get back to me with an update. I was 50-50 on my selection.
This happened over a month back and I haven't heard from them yet. I am assuming that I didn’t make it to next round. That’s fine but at least the recruiters should have the basic courtesy to inform me that I didn’t make it to next rounds. The HRs at ServiceNow are not so ‘Human’ after all. This also shows the weakness in local Product & HR leadership.
I wish the folks had more courage or cared more to tell the candidates that they didn’t get selected for next steps in the process. At least it would end things logically. I wouldn’t apply next time for sure as I don’t want to work for a company that is insensitive and careless/arrogant towards the people. Even if it is one of the fastest growing companies in the world.
Basic HR screening with no feedback on the expectation on the next steps. HR kept on telling will need HM's input on most questions, so not much clarity on the role and expecations
I applied online. The process took 2 weeks. I interviewed at ServiceNow in May 2024
Interview
One basic HR screening where I was asked about my current role and a few questions on compensation.
Then three rounds of interview where I was asked about my work and a case.
After all rounds were done, the HR told me that my interview went well and the hiring manager liked my profile but they want to review other candidates and have put my candidature on hold which was disappointing and unexpected from a company like ServiceNow.
Interview questions [1]
Question 1
1. Why do you want to join ServiceNow?
2. Youtube watch metric is down. How would you do an RCA?
3. What's your favourite product? How would you improve it?
I applied through a recruiter. The process took 2 weeks. I interviewed at ServiceNow in Nov 2022
Interview
one phone screen with recruiter.
Three back to back 30 minutes final virtual round - it was focussed on behavioral and technology.
The interviewers were Director and above across different orgs at ServiceNow
Interview questions [1]
Question 1
PM - tech, hypothetical situational based round, focussed on how and what data would you look for, when working cross-functionally.