I applied online. I interviewed at ServiceNow in Jun 2026
Interview
Interviews went well for the most part - HR recruiter screening, then hiring manager call, then 2 peer interviews (potential colleagues), and the next round would have been an panel presentation. Spoke to HR, hiring manager and 2 peers. Basically 4 interviews back to back in a span of a month. The team was kind in terms of interviewing and very personable. Each call was basically a get-to-know-you call, talking about background, experience and what the role entails and why you chose this role, alongside some basic experience based questions. Had my peer interview and both folks said positive things and "recommending" to the next round. Didn't hear back from recruiter for a week, so I reached out to ask about some follow-up. No follow-up. Reached out one more time to not pester, yet no follow-up. 3 weeks after last interview and no follow-up from the team but just a "feedback survey" from ServiceNow. I mean, I understand these are large companies and lots of employees - but when people are dedicating their time and even giving more than 2 interviews, let alone 4, I think a proper "we will not be moving forward" or "sorry role is filled" or some sort of update is warranted. Companies are getting to comfortable ghosting clients in this economy. This is quite literally the job of the recruiter and there's no reciprocation of basic expectations when it comes to people looking for jobs and a hiring team.
Unfortunately left a bad taste in my mouth despite how great the team was when it came down to the conversations - but seems pretty sad when you are hit with an AI automated message after talking to a recruiter for weeks.
Do better guys, people are struggling looking for jobs and waiting desperately - the least you can do is say we're sorry or on to the next! Hoping it's better next time.
Interview questions [2]
Question 1
How do you use AI currently and what are your thoughts about it?
I applied online. I interviewed at ServiceNow (Amsterdam)
Interview
1. Orienterende gesprek met recruiter over je verwachtingen en achtergrond; 2. Vervolggesprek met je toekomstige manager over inhoud van de functie; 3. Vervolggesprek met een andere collega of de manager van je manager; 4. Gesprek met je manager over de voorwaarden; 5. Afsluitend gesprek en/of presentatie aan een panel.
Interview questions [1]
Question 1
Hoe ga jij het verschil maken binnen Servicenow waarbij collega's veelal druk zijn met veel cases en klanten en je toch de hulp nodig hebt van een of meerdere specialistische collega's om een klantverzoek te beantwoorden?
I applied through an employee referral. The process took 2+ months. I interviewed at ServiceNow (Toronto, ON) in Mar 2026
Interview
This process took over 2 months to complete. First was a conversation with the hiring manager, then with the Director 2 weeks after. Then another quick chat with the hiring manager to align on next steps, which was a demo (of my choice) in front of a panel. I was very fortunate and had the opportunity to discuss my demo to one of the members of the panel before hand.
The Demo wasn't really difficult, because it was an area that I was very familiar with, but what caught me off guard was they asked questions they knew I wouldnt know the answer to, I guess they want to see how I would respond, and they didn't wait until the end of the demo to ask questions. All in all it seemed like it went well. I was confident however, you get in your head a little. A week passed, and I had not heard anything, until a few days later I was offered the position.