Went to an open interview process they were holding at one of their branches. There were three phases to the process: there was an initial interview to determine if they were going to consider you, next there was a simulation test where you had to complete calls as efficiently as you could, the next and final phase was a more formal interview. I prepared for the job interview by researching the company and practicing some basic interview questions which really helped me during both of the interviews. I passed through all of the stages and was offered a position the next day and they gave me a tentative start day two weeks later and the training is about seven days long.