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      ScienceLogic

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      Technical Support Engineer Interview

      Apr 22, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ScienceLogic in Feb 2021

      Interview

      Initial HR call followed by Tech Manager call. Then Tech Managers VP. After, 2 Support Techs at once followed by another Support Tech. Finally, original Tech Manager and her peer.

      Interview questions [1]

      Question 1

      HR person basic stuff. Tech Manager was super cool. I liked her. Tech Managers boss was great too. The 1 of the 2 tech support persons were stand-offish and combative. It felt like I had to justify EVERY thing I have done. He asked questions that were more suited for an IT person who does desk support as opposed to Engineer. I think a HUGE disconnect was in place between management and tech support persons. The managers were looking for more than a person to just take tickets, while, at least 2 interviewers, had a mind set that they were interviewing a persons for a desk support position. I think sometimes interviewers get put out by a more experienced and more educated candidate and take issue with that. If you just finished an on-line course in very basic linux commands and can memorize them, I think they would be impressed with you. Well at least 2 out of 3 tech interviewers. One of the 3 did ask relevant questions and was not being standoffish/ combative. They asked questions that a person who just took a basic IT course could answer. I assumed they wanted someone with a larger supply of troubleshooting experience than questions that can be answered via a rudimentary Google search can answer. If you are a person who just finished an on-line basis IT course, this position may be for you.
      Answer question

      Other Technical Support Engineer interview reviews for ScienceLogic

      Technical Support Engineer Interview

      Nov 7, 2017
      Anonymous employee
      Reston, VA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at ScienceLogic (Reston, VA) in Sep 2017

      Interview

      A brief screening with the Talent Team followed by a phone call with the Director of Global Support. An in person interview with 4 members of the Support Team followed a basic skill assessment (written)

      Interview questions [1]

      Question 1

      What my personal goals (non-career) were
      1 Answer

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