The very first part of the hiring process was an "oral examination" where they tested candidates' verbal communication skills and basic number ordering skills. They set the time and place for applicants to show up to take the verbal test, at different branches. I went to the Highland branch library and got there at least an hour and a half early because I knew the line would get long quick and I wanted to have an easy mind. We filled out applications, were assigned a time during that day for the test, and were told we could either leave and come back, or stay until later. When it was my time to take the test, I sat down with two different branch managers, and they let me know this was a "test" and not an interview, and they would be asking me questions and writing down my response for later scoring. I let them know that I had my resume with me, but they said they wouldn't take resumes now as this was not an interview. For all other purposes, it was basically like a very short five question interview. The fifth question was basically a Dewey decimal number-ordering quiz. I remember they said that, at least at the branch I was at, the top 10 scoring people would be called back for interviews while the rest would remain on the eligible list for the next 6 months. They were accepting up to 70 people to take the test that day.
I was called back a month later to schedule an interview later that same week. The interviewers were two branch managers again, and one had been part of conducting the oral examination before. The most important thing is being able to talk about how you would provide customer service and be a good team member. The questions were about: Technology experience, Cash handling experience, Customer service. Straightforwardly, it was all stuff from the job description. There were only six, and if it's expected to be about a 10-15 minute interview, that gives a little more time for each question. It wasn't rapid-fire.
They value having someone who they think can give good customer service above all. One of the managers told me his because she said that while the other things are more trainable, they viewed the ability to work with and be around people pleasantly as less trainable.
At the end of my interview, they showed me two available shift schedules and asked me if I would be able to work either. A current class of mine conflicted with one day on both schedules and I had to say I wouldn't be able to. I currently don't know if they will call me back again, but in their hiring process there is supposed to be another interview after this point, I believe. There also has to be time for background checks, of course, and if a job offer is extended, then training.
I'm marking "no offer" because the interview was just the other day, and I don't know if they will contact me.
