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      Sailthru

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      Customer Success Manager Interview

      Sep 19, 2022
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Sailthru

      Interview

      Standard CSM interview process. Recruiter screening, two 30 minute interviews, a writing assessment and a presentation. I left with a good feeling about Sailthru and the team - Abby, the recruiter, was very responsive which was a breath of fresh air.

      Interview questions [1]

      Question 1

      How do you handle a customer who is very upset
      Answer question

      Other Customer Success Manager interview reviews for Sailthru

      Customer Success Manager Interview

      Oct 31, 2019
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Sailthru (New York, NY) in Sep 2019

      Interview

      I applied online and a recruiter reached out to me to schedule a phone interview in a few days. After the appointment was scheduled, I decided to study on the company and gather information regarding the role to be prepared for the phone screen. The interview was cancelled THE DAY OF... No email was sent, simply a calendar cancellation. Very unprofessional. I later sent an email to the recruiter to reschedule, the reply was that they had chosen someone that was far along in the process. Why reach out to someone and waste their time if they are not serious about the whole position? This company just left a bad taste in my mouth especially after reading about big layoffs the year before...
      1

      Customer Success Manager Interview

      May 1, 2018
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 3 weeks. I interviewed at Sailthru

      Interview

      Initial phone call with HR to discuss background and find out about the role Phone call with team lead with experience based questions, looking for an example of each scenario Presentation

      Interview questions [1]

      Question 1

      Give me an example of a time you received push back and how did you deal with it?
      Answer question

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