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      SWBC

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      Customer Service Representative Interview

      Jun 27, 2015
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at SWBC (San Antonio, TX) in Jun 2015

      Interview

      Found out about job fair from Facebook. Went with resume at 12:00 (it was from 10-7). There must have been about 100 people there. Apparently they had to bring in extra help to interview. Post had said they were hiring on the spot. After waiting two hours, finally called into a big room to interview (probably 29 tables in there with other interviews). Interview was about 30 minutes - went extremely well. I was given a choice of 2 positions with different responsibilities and pay. Recruiter said no reason not to proceed. Back to the main room and sat for another 39 minutes before being called into another room to take 2 assessment tests. Back to the main room for another 20 minutes. Finally called into a small room with about 6 other people only to be told the first training class was full, but they were making calls the next two weeks for July and August classes. Had I known, I would have been there when the doors opened! Regardless, got the call and offer this week for the July class!

      Interview questions [1]

      Question 1

      Challenging moments, strengths and weakness in last review at present job
      Answer question

      Other Customer Service Representative interview reviews for SWBC

      Customer Service Representative Interview

      Aug 7, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at SWBC

      Interview

      When I were there, we got a lot of incentives such as yearly bonuses around Christmas, which equal one full paycheck. We also got discounts to basketball and hockey games of teams that the company sponsor.

      Interview questions [1]

      Question 1

      Why should we hire you?
      Answer question

      Customer Service Representative Interview

      May 13, 2017
      Anonymous employee
      San Antonio, TX
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through other source. I interviewed at SWBC (San Antonio, TX)

      Interview

      2 assessment modules (Customer service and process/typing test) prior to 1 on 1 face interview. An application to fill out. One on one face interview with supervisor or manager. Saw the recruitment team.

      Interview questions [1]

      Question 1

      Tell me a time when you had an upset customer and how did you resolve their issues.
      1 Answer

      Customer Service Representative Interview

      Aug 8, 2017
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at SWBC in May 2017

      Interview

      Very easy but time consuming. Very positive and helpful people doing the interview process. Took awhile for all the process to get approved and completed before I was hired.

      Interview questions [1]

      Question 1

      What is your most positive assest
      Answer question
      1

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