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      REVOLVE

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      Related searches: REVOLVE reviews | REVOLVE jobs | REVOLVE salaries | REVOLVE benefits
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      Customer Service Representative Interview

      Aug 30, 2019
      Anonymous interview candidate
      Cerritos, CA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at REVOLVE (Cerritos, CA)

      Interview

      I applied online on the REVOLVE website and got a call about 2-3 weeks later from one of their recruiters to schedule an in-person interview the next day. On the phone, the recruiter basically told me I would most likely get the job and started to talk to be about hours and pay. When I got to the HQ, I went into a computer lab to take a typing test as well as a quick questionnaire. Both were very easy and then the recruiter took me to a meeting room. The recruiter told me a specific manager was going to interview me, but instead, it was two different people. One was dressed very professional, and the other was dressed down in sweats. They asked simple questions and the conversation was very personable and took about thirty minutes. They told me they would be in contact and if I had any questions to contact with the recruiter. I asked when the possible time frame to hear back was and all they said was "soon" and I had emailed the recruiter the same question a few hours after the interview. I never got a reply to my email and I just think that is SUPER unprofessional to have your interviewees waiting weeks to know if you got the job or not so you can continue looking for more jobs. Read the reviews, guys!

      Interview questions [2]

      Question 1

      How do you feel about transitioning from a retail job to ecommerce? What are the similarities and differences?
      Answer question

      Question 2

      Why do you want to work at REVOLVE?
      Answer question
      2

      Other Customer Service Representative interview reviews for REVOLVE

      Customer Service Representative Interview

      Sep 5, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at REVOLVE in Aug 2025

      Interview

      The Interview process was very simple. They were VERY accommodating with me in regards to timing and communicated with me every step a long the way. The process is done through google meet which I loved because it’s an easy platform to use. My initial meeting was with the hiring manager, Crista Brame, and it was wonderful! Interviews tend to make me very anxious because a lot of things can go wrong but I felt safe and heard during my interview. Crista was very informative and made sure to set the expectations with me from the beginning which is something that I definitely appreciated. Overall, I got a very clear picture of the role I had applied for but also a good picture of the company and what they stood for. As someone who is passionate about customer service, It was really refreshing to learn that REVOLVE cares about their customers but also, about us as Employees. After my meeting with Crista, I had a meeting with HR which also was very simple, they communicated with me through every step which made me feel very comfortable. Everyone is very welcoming and they make it a point to say we can always reach out for help which is a wonderful and refreshing culture to be in. I am very grateful for everyone who has helped me in my journey and especially Crista, Stina and Alnie, for always communicating with me and for the amazing support they give every single day. I look forward to the rest of my career here at REVOLVE.

      Interview questions [1]

      Question 1

      What is something that is important for you that will make you successful in your role.
      Answer question
      1

      Customer Service Representative Interview

      Mar 5, 2024
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at REVOLVE (Los Angeles, CA)

      Interview

      Called into a group interview where we had to answer questions in the group and then take a test about what different buttons mean in emails, grammar, and math sections. Very interesting interview. Wasn’t expecting a written test

      Interview questions [1]

      Question 1

      How would you handle an upset customer emailing you about a damaged product?
      Answer question

      Customer Service Representative Interview

      Apr 4, 2024
      Anonymous employee
      Cerritos, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 days. I interviewed at REVOLVE (Cerritos, CA) in Mar 2024

      Interview

      Interview was good. Applied on LinkedIn and 3 days later got an email with the tests that are needed for the role, and scheduled a virtual interview the day after with Christa. She was very nice to speak to, asked my experiences in retail, customer service and remote work as well as a few questions about my thoughts on OT, how I handled challenges in previous roles and what interested me in the job. She was overall the best interview experience I’ve had with a large company, and made me feel excited about the opportunity to work for Revolve.

      Interview questions [2]

      Question 1

      Share an experience where a customer was asking for an accommodation or exception that I knew I could not offer, and how did I proceed to assist them/what solutions I had offered
      1 Answer

      Question 2

      Tell me about a time when I had been provided feedback from a manager that I didn’t agree with, or felt was not justified.
      1 Answer
      1

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