First I submitted a resume and application online. I then had a phone interview. I was then called back to come to a group interview where a good 30-40 people were. I dressed pretty casually. Most people were in jeans, nice shoes (no heels) and a nice blouse/shirt. Also in this room were many of the managers (all taking notes and paying close attention to how each person interacted.) We then went around the room introducing ourselves and one sport that we really enjoyed. We joined small teams, were given questions/qualities to expand upon (I can't remember what they were but they were pretty easy to answer) and were told to work together to come up with our answer. We then had one member present our answer in front of the group. Once we did that we were given a pen and had to partner up and take turns selling the pen to the other person. We would then switch partners. All the while they were carefully watching us. I noticed that the shy, nervous, un-confident people didn't get hired. I also noticed that the people who struggled to name a sport they liked also were not hired. The people who were hired were friendly, were eager to do the activities and were energetic. I think that was the gist of it... I was hired after that and went to training.