I applied online. I interviewed at Progressive Insurance (Columbus, OH)
Interview
The interview process was straight forward. They use a video site to record your answer. They use STAR method to answer the questions. You get the answer and then it gives you some seconds to think and then you get a certain number of minutes to record your response. If you don’t like it, you can record a second attempt. It took about 30-40 minutes. If you pass you will get an email from a recruiter asking to set up a phone interview.
Interview questions [1]
Question 1
Have you ever had a difficult customer and how did you handle it. (Answer using the STAR format Situation/Task, Action, Result)
Very standard STAR method interview. First interview will be del recorded, 2nd with live interview. Study the behavioral star method and how to answer questions in this method combining relevant experience and you will be ok.
Interview questions [1]
Question 1
Name a time you dealt with a difficult customer or caller. How did you handle the situation?
I applied online. The process took 3 months. I interviewed at Progressive Insurance in Oct 2023
Interview
I did not like my experience with progress Human resources was not clear with me during the offer process. The recruiter initially stated that the training will be for 6 months. Also stated that I will get my license and there will be a training for it. It sound great because it was a long training and you get a trainer to teach you the testing requirements. In reality training is not 6 months and only two weeks for the licensing. They should be more clear with people. I was definitely lied to and deceived.
