I applied online. The process took 3 weeks. I interviewed at Progressive Insurance in Jan 2015
Interview
Progressive seems to be very thorough with the interview process. I would not consider the process to be easy or hard. I think that if you put the effort in and really want the job then you will be fine. First applied online within a couple of days I got an email about taking an online assessment. From there I was invited to an on-site interview event where there was about 20 other people there and each person had a different interviewer. After the on-site interview they took me to an office to schedule an interview with two hiring managers. The second interview took about 2 hours. The interview questions were challenging but, not impossible. If you are thorough in your answers and provide a lot of details you will be good. They mostly ask questions about past experiences. Out of my three interviews I liked all of the interviewers they did a great job and made the interview go smoothly. I think if you are super friendly and nice you will be a shoe in! The process took about 3 weeks so not too shabby.
I applied online. I interviewed at Progressive Insurance
Interview
I submitted my application and then got invited to complete a HireVue interview. It was about eight questions, all requiring STAR style responses. After I finished the interview, I received a rejection email. I honestly hate when companies play in people’s faces like this. What was the point of making me do an online interview if you already decided based on my resume? If you weren’t interested from the start, just say that. I have very little respect for companies that reject people through recorded online interviews, without ever allowing them to speak to a real person. It feels less like recruiting and more like a way to collect personal data our voices, our faces, without any real intention of moving forward.
Interview questions [1]
Question 1
Tell me about a time when a customer or individual told you no at first and you were able to convince him or her to say yes.
I interviewed at Progressive Insurance (Providence, RI)
Interview
Straight forward typical call center interview. Initial interview was a phone screening where the recruiter asked for a background description of my resume. Two days later I interviewed with a supervisor and hiring manager. Entire process took about 2 weeks to receive job offer.
Interview questions [1]
Question 1
Tell me about a time you were able to de-escalate a customer.
Recruiter was rude, emailed me an hour before my interview and asked if I was available right now. I quickly responded and said that I could be ready in 20 mins sighting that our original interview was not for another hour. Upon the interview he made a comment about not being able to drop everything and start the interview an hour early. I had inquired about a religion question and holidays that differ from normal US holidays and he said yeah that wouldn't really align with our values. I should have sued. He sighted on my after interview report that I didn't have the experience he was looking for (which was a lie).