The process took about 14 weeks from start to finish which I found to be unlike all of the other experiences listed here. It seems as though in the state I applied for only one person is responsible for the hiring of all of the CATs. 6/24 - Applied 8/22 - Assessment which took 23 minutes 8/24 - Scheduled phone interview 8/30 - Phone interview. Interviewer said I was moving to next step and would be hearing from a Progressive recruiter in 1-2 days. Also began background check. 8/30 - Position re-posted on the Progressive site 9/6 - Background check complete 9/12 - Position re-posted on the Progressive site 9/16 - Finally hear from the Progressive recruiter who is different than the one I was told I would hear from. I was informed that I would not be visiting the Progressive office, but instead participating in a video interview. Also, I was only given one day as an option, though I could let them know two times I preferred and they would try to give me one of those times. Not sure what they would have done if I was not available on the single day offered. 9/20 - Video interview 9/28 - Received email stating though a tough decision, I was not selected. The email from the recruiter also states I can reach out to her for feedback, which I did. No response yet. Overall, I found the process to be disappointing - for obvious reasons like not being selected, but also for other reasons. The length of the process for me seems to be exception, not the rule, so I don't think anyone else should have to worry about this taking 3 months. I was also disappointed that my final interview was not the norm as a video interview is certainly more nerve-wracking in my opinion. I couldn't figure out where to look because I wanted to look at the interviewer but knew I wasn't looking into the camera. It is also hard to remember to smile when you're staring at a computer because you're not fully interacting with a live person. I also didn't like how I was unable to visit the office to see what it was like, or get to meet the managers of location I was applying for. This was a major disadvantage as my interviewer was going to discuss the results of my interview with them to get their opinions and they never even got to meet me! Though it doesn't matter now, I wanted to meet the managers since I read from a review on here that the previous managers were all fired and I wanted to see if that change was for the best or not. Tips and other tidbits: Background check - HireRight requires you to put in 10 years of employment, though Progressive only wants them to check 5 years. I heard they were a nightmare to deal with so I was proactive and uploaded a copy of my college diploma. There were some oddities on the process, but not a huge deal. Once you understand why they interview the way you do, then I think you will do well. The STAR format allows for a story with extensive details - exactly what you will be listening to all day long as a Claims Adjuster. The phone interview questions are basic, while the in-person/video interview, the questions are more wordy. I believe this is to trip you up and make sure you can process more complex information. Finally on my third question, I realized I could be writing down keywords from the question so I could remember all parts and that was very beneficial. In preparation for the phone interview, I went through every single interview review on this website and wrote down every individual question and spent hours trying to think of how I would answer them. I was able to narrow down to key stories which I then typed up in the STAR format so I could review them and get to a point where I could hopefully tell the story accurately and with details. I then went back through Glassdoor reviews and tried answering the questions without the cheat sheet. Obviously this didn't work for me, but perhaps it could work for you. Also, make sure to come up with stories on the basic skills they are looking for - organization, negotiation, time management, customer service, resolving conflict, and decision-making. And finally, do not obsess over the process. It will only make you sick. I was scouring Glassdoor and the Indeed forums every day to find details on the process, counting the days it took people to hear about the next step or when they were selected after their in-person, etc. Do your research, but take the process one step at a time and don't stress on it.