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      Procore Technologies

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      Customer Support Interview

      Mar 20, 2023
      Anonymous employee
      Perris, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Procore Technologies (Perris, CA) in Jan 2023

      Interview

      I applied to Procore, and a few days later, I received an invitation to do a phone screening with one of their recruiters. Once that was out of the way, we scheduled an interview for the following week. The interview process seems daunting because it's 3 back-to-back interviews with different managers over the course of 90 minutes. But, they were actually very laid back interviews! They asked some pretty good questions that really make you think, and they asked some common interview questions as well

      Interview questions [3]

      Question 1

      Tell me about a time that you had to help someone
      Answer question

      Question 2

      Tell me what motivates you.
      Answer question

      Question 3

      Tell me about a time you had to teach someone how to do something.
      Answer question

      Other Customer Support interview reviews for Procore Technologies

      Customer Support Interview

      Feb 18, 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Procore Technologies in Jan 2023

      Interview

      I would hesitate to work for this company unless you just need a job or are desperate. In my opinion, the reviews in the interview section provide a more accurate portrayal of the company than the reviews in the jobs section, which appear to be less genuine. During my interview, the recruiter forgot about me, and I had to inquire if she needed to reschedule. She joined the Zoom call 15 minutes late, was rude, unprofessional, and fake. Despite the bad start, I progressed through four consecutive interviews. The first interview was with a former loan officer who was full of himself and asked basic questions. In the next interview, I spoke with two support managers who seemed like they hated their jobs and it was making them hate their lives. The third interview, however, was with a friendly support manager who complimented my skills and hoped to see me again. Unfortunately, I received a rejection email, likely because the male interviewers did not share her opinion. However, I felt relieved, as some of the employees seemed deeply unhappy and only working for the paycheck. They appeared miserable and would leave the company if given the chance. I can't stress enough how sad some of these people seemed deep down.

      Interview questions [1]

      Question 1

      Tell us about a time you had a difficult customer.
      Answer question
      1
      avatar
      Procore Technologies response
      3y
      I appreciate you sharing this feedback about your candidate journey, and I'm sorry to hear this was your experience. I will be sure to take this information back to my team and look into it further. If you have additional details you wish to share, please don't hesitate to reach out to me at employerfeedback@procore.com. - BJ McGuire, VP, Global Talent Acquisition

      Customer Support Interview

      Jul 14, 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Procore Technologies in Mar 2021

      Interview

      It was pretty standard. Phone Interview with recruiter for about 30 min Then 3 zooms back to back with management team. Each ranged about 45 minutes. Then 3rd interview with a Senior Manager

      Interview questions [1]

      Question 1

      Tell me about a time you had to walk a customer through a technical process?
      Answer question

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