I applied online. The process took 1 week. I interviewed at Popmenu in Sep 2025
Interview
I applied online and was invited to a very last minute interview which I swiftly accommodated. This call took approximately 30 minutes in which I was told that nearly all of my questions were best answered by someone else in the business. I was then invited to a face-to-face interview the following week, the date and location were confirmed but the time was given as TBC. A couple of days before the interview I was informed that it would need to be rescheduled in a very brief email - given that I had moved other interviews to accommodate this I didn’t find it very professional. I was then ghosted completely despite following up repeatedly for the ‘rescheduled interview time’ and eventually just gave up trying. I will not be applying again in future as given the interview was due to be held with senior stakeholders in the business my experience has not set a very good impression.
I applied online. I interviewed at Popmenu in Oct 2025
Interview
I've had many interviews in my time, but I'd have to say this was the most poorly conducted interview I've ever had.
Firstly, communication was non existent when scheduling the call (the required slots from the company did not match to the ones available via the booking link).
When joining the interview and explaining about how I wasn't sure whether the interview was going ahead due to a discrepancy in the requested dates/dates available via the link, it was met with an attitude / chip on the shoulder.
The interview was carried out so nonchalantly and unprofessionally:
- I get notes have to be taken, but there was an actual gap of 1 minute's silence at one stage, and a few more similar moments not quite as long, but long enough for it to be awkward.
- The responses didn't seem like they were being listened to e.g.
- 1st question "Tell me about yourself"; I gave a brief summary of my professional background.
- 2nd question "Tell me about your professional background"
The question "what do you know about PopMenu" was also asked twice.
Almost 3 weeks after the call, I haven't heard back.
Almost feels like this person was hired for reasons other than ability.
Also, they couldn't give a salary range, but suggested it was placed around the £40k mark, for a London CSM role.
AVOID
I applied online. The process took 2 weeks. I interviewed at Popmenu in Jan 2024
Interview
The recruiter screening doubles as a first interview. Firstly, after the recruiter emailed the interview invite, I responded with questions about prepping and never received an answer to my questions. Just a calendar invite to the interview. RED FLAG. Secondly, the recruiter was late to the interview and looked like she has just rolled out of bed, which I felt was extremenly unprofessional. Thirdly, the salary offered was ridiculously low for the role. At this company, the CSM is also the Account Manager, which is fine, however the maximum salary offered is only $70K with no commission structure. RED FLAG. That alone gave me pause but I continued forward. Lastly, the recruiter informed me that the role typically worked 60 hours a week and was not eligible for overtime. I am sure she saw my eyes bulge at that information. RED FLAG.
I was confident, excited, passionate about the product and answered all the questions well. I followed up after the interview with a short thank you email and received more silence. That is until I received a very generic & automated "we are moving forward" email with zero feedback.
I have read very many negative reviews about working for this company but because I believe in the product, I gave them the benefit of the doubt. I am thankful for not moving on because as they say "rejection is protection."
Interview questions [1]
Question 1
Tell me about a time you used proactivity to solve a problem?