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      Customer Success Manager Interview

      Jan 18, 2023
      Anonymous interview candidate
      Baltimore, MD
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Pearson (Baltimore, MD) in Aug 2022

      Interview

      Very long interview. Be prepaired to wait more than 2 months. You will have to be patient if you want a job with them. They tend to dangle the carrot a lot.

      Interview questions [1]

      Question 1

      Tell us about something that you're good at but wish to never do it again.
      Answer question
      1

      Other Customer Success Manager interview reviews for Pearson

      Manager, Customer Success Interview

      Dec 14, 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I interviewed at Pearson in Dec 2020

      Interview

      I would love to describe the interview process, however their ATS, TALEO, is horrible. I've attempted to apply to two separate positions via TALEO and both times the system has timed our or otherwise prevented me from completing the process. As a candidate, this is completely unacceptable and frankly, if I see an employer who uses TALEO as its ATS, that's enough for me to move along. Employers: If you're using TALEO as your ATS you are missing out on some amazing candidates because TALEO is a horribly antiquated ATS system, full stop.

      Interview questions [1]

      Question 1

      Q to Pearson: Why are you using Taleo as your terrible, horrible, no good, very bad, ATS?
      Answer question

      Customer Success Manager Interview

      Dec 11, 2017
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 3 weeks. I interviewed at Pearson in Oct 2017

      Interview

      The process included several phone interviews. I was informed that they hired from within after several weeks. The interview questions were not terribly difficult. Project management terminology was used frequently.

      Interview questions [1]

      Question 1

      Describe the csm role in relation to the business process
      Answer question

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