I applied through a staffing agency. The process took 1 day. I interviewed at PSCU (Saint Petersburg, FL) in May 2011
Interview
There are really no tough or typical questions in the interview. They do tell you what to expect in the way of rude or abusive callers, because there is basically nothing to prepare you for it. Callers are sometimes so rude, obnoxious and abusive that customer service reps have thrown down their headsets in frustration and left the building -- for good. Easily 80 percent of new hires don't last six months.
Interview questions [1]
Question 1
The interviewer, who is generally one of the call center supervisors, goes through a few phone calls and wants to assess if you are mentally prepared to handle the hostile atmosphere.
I applied online. The process took 2 months. I interviewed at PSCU (Atlanta, GA) in Mar 2023
Interview
Digital interview was quicker than I expected, and the phone interview was almost a month 1/2 from the Digital interview, process was very easy and questions asked were general customer service questions.
Interview questions [1]
Question 1
How do you handle a situation when a customer ask a question you don't have an answer for?
I applied online. The process took 1 week. I interviewed at PSCU (Minneapolis, MN) in Dec 2021
Interview
It was fairly easy he only asked about 6 questions not hard at all just be yourself and stay cool very easy interview I it took maybe a week to get a call for the interview
Interview questions [1]
Question 1
Tell me about a time where you where proud of an accomplishment
I applied online. The process took 2 weeks. I interviewed at PSCU (Phoenix, AZ) in Feb 2020
Interview
After I applied 02/27/20, I received an email on 02/28 requesting phone interview. We scheduled it for the same day. After that I was scheduled for my onsite interview to take place on 03/02/20. Offer same day by phone. Background process started 03/03 and cleared 03/11 Training starts 3/16.
*Awesome Fact.... U choose your regular shift before start date so after training there is no confusion or the stress of SHIFT BIDDING
Interview questions [1]
Question 1
How comfortable are you with dual screens and nmaigating multiple screens?
