Applied online on the 22nd of July, received an email to complete an online assessment (part of it was personality questions, such as I agree/disagree with statement, and the other part was a quick virtual call center role play). I received call on the 25th of July where the recruiter went over the basics of the position and asked a few questions about my prior experience then scheduled an in person interview the next day. The interview was on the 26th of July and took approximately an hour and a half to complete. Initially, the recruiter will go over some more basics of the position, and then asked typical interview questions (i.e. Tell me about a time when a customer was upset, how did you handle it?). After this portion, the recruiter then gave me a tour of the facility, showing their gym, lunch room, break room, call centers (there are multiple for the different departments) and a few other places. She then had me sit in to a few calls from one of the current employees. After about 10 minutes, she came back and went over the different shifts available. I chose a 4x10 schedule, but they had multiple 5x8 as well. The job was then offered on the spot, and I completed my I9 paperwork and was on my way! Super excited!