2y
Hi, I'm the Head of HR, and I appreciate your feedback. I want to extend my sincerest apologies for how your situation was handled. It was never our intention to mislead you. I understand the specifics of your case, and although this does not excuse what happened, I'd like to explain that the team had initially planned to conduct another round of interviews that included you. Unfortunately, during your recruiter's absence, the team made a decision to go a different direction and move forward with another candidate.
Thank you again for bringing this to our attention. We are committed to continuous improvement and hope to learn from your feedback.