I applied online. The process took 3 days. I interviewed at OutboundEngine (Austin, TX) in Aug 2021
Interview
My experience might be different from the norm since it seemed like our schedules were competing. So there's definitely something to be said about their willingness to work with those interviewing.
I had a three hour interview comprised of six interviewers for 30 minutes, non stop, back to back. That's a lot for someone to go through.
Interview questions [1]
Question 1
I met with various people that would interact with the role and some interview questions were quite common and what you'd expect. Others though threw me off because they were not so common. I researched them afterwards and what I learned was that they were in fact uncommon because they were "outdated ways of finding out information about interviewees." For instance, I was asked "Why shouldn't we hire you," vs asking about someone's areas of opportunity or weaknesses. I was asked "if we were to fill this room with plastic balls you find at a kid's park, how many would it take?"
Lastly, I spoke with someone who was a supervisor/manager of some agents and he asked me how I would coach someone with lacking metrics. I gave an answer to my approach but it wasn't involved with reason. WFM should not ever coach anyone that is already being coached by their leader. This person did not like that answer and it appeared to me that working here in this role would involve more than what they were asking and would not create a great environment between me and colleagues.