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      Customer Service Supervisor Interview

      Oct 25, 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Optum

      Interview

      The initial interview questions were standard and simple enough. The complete chaos and lack of professionalism was alarming. I was contacted by two different recruiters to set up the phone interview. I responded to both. The second scheduled my interview and confirmed the time, date, and phone number. 5 mins. past my interview time I got an email with a Teams meeting link. No phone call. I accepted the Teams meeting to then get a phone call and was told we can't do the phone interview and to join Teams with my camera off. So why are you calling my confirmed phone number? There was a random person observing and then the recruiter. The recruiter starts the interview saying she will cut me off if she feels anything is off track and to keep answers short. I answer the questions and they insist on a salary number request. I ask about budget. They won't answer. I then try to ask a couple questions about the role. The recruiter says this interview is not for asking questions. Only candidates who advance can ask any questions. I think I'm being punked. Worst interview experience of my life. I did not receive an offer and would not have accepted another interview regardless.

      Interview questions [1]

      Question 1

      How have you dealt with angry customers in the past?
      Answer question

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