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      Customer Success Manager Interview

      Jul 5, 2019
      Anonymous interview candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at OneSpan (London, England) in Jun 2019

      Interview

      Numerous calls with recruiter, 2 phone interviews, 1 F2F interview with Head of CS (supposed to be final interview), then called back for a 2nd (final final) interview with Head of CS and VP Sales. Though I had done a lot of research, the interviews were generally easy and more high-level about what customer success is on a daily basis. Quite conversational. Couple of questions around challenges facing financial industry around digital transformation. Quirky but nice enough London office. I generally liked the recruiter and interviewers. I didn't get an offer but my main sticking point were the reasons why - 1) unobtainable salary expectations and 2) financial experience. During the phone interviews it was made clear the salary expectations were obtainable, and financial experience was covered in no small detail, so it's a bit annoying these were ultimately the reasons presented for not giving an offer, especially after having been called back to another final interview.

      Interview questions [1]

      Question 1

      One word your former Manager would use to describe you and why?
      Answer question
      avatar
      OneSpan response
      6y
      We appreciate the time you took to give us feedback on your interview and you are right the compensation question should have been addressed initially. We greatly respect your time and transparency is something that we highly value. We will discuss with our TA team to ensure to do a better job of ensuring the compensation is understood before moving forward. Once again we appreciate your time and your feedback.