Applied through company site and earned a first round call with a recruiter. Easy call, nothing out of the ordinary. Call took about 20 min. Recruiter shared basic information regarding the role.

I’m first initial phone screen and then phone interview with hiring manager and other team members. Started fine, great pitch on the company and how they’re the market leader in the space and offer great incentives like stocks / RSUs. Did my homework on what investors, customers and articles on Okta. Wanted to know how to address clients who are asking about their recent breach earlier this year and then twilio and Twitter getting hacked with okta’s MFA and also Okta’s passbleed issue and seems I struck a nerve that I wasn’t supposed to ask. The team started to get very snarky, defensive and questioning my abilities and trying to play “gotcha”. I’ve been in the industry for a while , good 10 years and ANYONE can do well as a CSM if things are all good but it’s when stuff hits the fan and customers are upset with product problems or breaches, I want to make sure I know what I’m stepping in. After this part was done, some were talking about colleagues especially sales folks how it’s cut throat, sales folks will Jack up renewals on customers by a lot 30% just so they can get more $ out of customers but as a CSM, you want to provide value to customers but if nothing new is provided and you simply want to charge that much, it makes a CSMs job so much harder when you have an angry customer now.