Thank you for sharing your experience with us. We are always grateful for positive feedback - thank you for that. Regarding the technical team, apologies for them arriving late. I’m not sure what happened...but I’m sure that was frustrating for you. Finally, the "unprepared" and "disinterested" feedback is helpful as we can work with the team to ensure that they spend time in advance to make the time investment from all parties worthwhile. If you have additional feedback, please reach me at mike.aldous@ooda-health.com