I applied online. The process took 2 months. I interviewed at National Grid (Northborough, MA) in Mar 2015
Interview
First have to pass computer test taking fake phone calls and answering multiple choice questions. If you pass immediately get interviewed. Some pretty tough questions which involve long thought out answers. All your answers are written down so other managers can review. Takes a while about 5 weeks for job offer after interview followed by physical and drug screen.
7
Other Customer Service Representative interview reviews for National Grid
The process was pretty straightforward. A recruiter reached out with the job details and helped coordinate the interview. I had a Teams interview with the hiring manager and someone closely involved with the role. They explained the Service Line Inspection program, the type of escalated customer complaints the team handles, and what the day-to-day work looks like. The interview was conversational, but they did ask role-specific questions about customer escalations, documentation, repeated complaints, and how I would handle missing or unclear information. Overall, it felt organized, fair, and very focused on whether my customer service and documentation experience matched the role.
Interview questions [1]
Question 1
How would you explain to an upset customer why they need to allow access for a required service line inspection, especially if they are frustrated by multiple inspection requests or a penalty?
I applied through a recruiter. The process took 4 weeks. I interviewed at National Grid (Brooklyn, NY) in Oct 2025
Interview
Interview was done virtually and was very easy. then background check and drug test. Very simple And to the point. Drug test was fast and easy and staff was courteous.
I applied online. The process took 2 weeks. I interviewed at National Grid (New York, NY)
Interview
It was an online assessment and video interview, powered by HireVue. Not something I was anticipating to be quite honest. I prefer to interview with humans for a more natural flow of conversation.