I applied online. The process took 1 week. I interviewed at NEXT (Leicester, England) in Apr 2019
Interview
Started off in a group and asked some questions based on experience and education. Taken out on the shop floor to see how well you would fit in the environment. Looking for behaviours that would make you a good sales associate.
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
