I applied online. The process took 1 week. I interviewed at NEXT (Orpington, England) in Sep 2020
Interview
Interview was fairly easy and was first over the phone. If you pass that then they will invite you over to the store and watch how you interact with customers. Nothing to worry about or be nervous of.
Interview questions [1]
Question 1
What customer service experience do you have?
What is it about next that you like?
How do you think the pandemic has effected retail and customer interactions?
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
