All done on line via their web site and then over the phone with business opportunity recruiter. Once the phone call was complete you literally would receive automatic emails from the CEO helping and encouraging you through the next step/phase of opening up. They give you several months to get up and running. If you are interested in the business I will give you one piece of advice....Be methodical in your approach but listen to your assigned mentor that should help you through the process and do not hesitate to ask questions.