The process took 2 days. I interviewed at Marriott International (Bethesda, MD) in May 2009
Interview
First was the personality test online. I guess most companies have them now. it is submited online with the application.
Then a phone interview. that was brief and pleasant. just asked basic questions like years of experience, why i was interested in the position etc.
Then came the face to face interview with the front office manger
After another interview with the AGM (this one forcuesd on demonstrating customer service eg, name a time when you wow'ed a guest
then the last one with the GM. this was more general on what i know about the marriott brand etc..
Interview questions [2]
Question 1
Name a time you went above and beyond to satisfy a guest
I interviewed at Marriott International (Chicago, IL)
Interview
One in-person interview after application was submitted. The interviewers are likely going to be the Front Desk Manager along with an HR / Recruiting person. The interview should last anywhere from 20 - 30 minutes. Two tips would be to have a friendly demeanor and speak clearly.
Interview questions [1]
Question 1
Tell me about a time you had to handle a difficult customer?
Very smooth and friendly interview process involving phone calls/skype interviews. First an introductory interview with HR, then with team lead. No take home tests or proficiency questions related to the job, as it was an entry level position
Interview questions [1]
Question 1
Name a situation where you faced a problem in your job and the steps you took to overcome it?
Series of questions about experiences involving situation, task, action, result method. A back and forth about potential questions relating to the job description. Any observations about the decor of the location that stood out.
